Biolet Toilet Review
What is Wrong with the Toilet?.........
"When an electrical switch broke, Biolet refused to quickly supply me with a new switch. After debating the problem over 10 phone calls and 21 days later, with out the use of my toilet, they finally delivered the $10 part.
The contineously running fan dries out and hardens the toilet matter preventing the movement of the mixing rake and possibly damaging the motor.
The flaps which prevent viewing the toilets contents become inoperable after the first week of use. They get stuck in the open position due to neglected design.
My toilet had mismatching nuts and bolts as if an other toilet was canniblized to put this one together.
"Biolet falsly advertises that you empty the toilet tray once every six months. I have found that one use per day requires the toilet to be emptied every 10 days. According to their logic,"If you don't use it at all then you don't ever have to empty it."
The husband and wife team which manage Biolet USA are a team effort to cut expenses when it it comes to customer service. The will make every effort to delay your request for warranty service when something goes wrong with your Biolet Toilet. Their approach is to delay any conclusion to your problem which requires part replacement, in hope that your toilet will by a miracle start working again, or, you, the customer will give up and go away.
My warranty will expire shortly and I will be very happy when this happens, because I will have no more fruitless expectations from Biolet. They should be happy about this also, except for the fact that I plan on maintainging this web page, writing to: (Retailers) Home Depot, Ace, The BBB, AARP, Ohio's AG Consumer Protection Dept. Canada and Europe's Biolet Centers and anyone else who will have influence in correcting Biolet's USA's unethical practices.
A letter to Biolet CEO
Sept. 26, 2007
Biolet USA CEO
150 East State Street
Newcomerstown, OH 43832
Re: Warranty Not Honored.
I have had an unusually difficult time getting cooperation from you service/tech department. I owned a Deluxe Biolet for just under 3 years. I have found it to be more functional in composting waste than other brands of composting toilets on the market, however.........
When my toilet was not working six months ago in the middle of the week, it took five phone calls to your automated answering system before I could navigate through its kinks only to leave a message. A day later a female called me who told me that no one was available to talk to me for two days. The weekend came and went. Four days later latter I got a call.
After debating the issue with the technician Jim Weaver in 5 more phone calls (10 total) over 21 days (without a toilet), Biolet finally agreed to send me the $10 switch, which kept my $1600 toilet from functioning. The new switch solved the problem as I initially said to the first person I had talked to. This is the worst customer service I have ever experienced. My time invested, as your would be, is worth 20 times the cost of this switch.
The above is my first encounter with Biolet’s customer service. My second experience was as follows.
On 9/20/2007, the toilet’s motor broke. It stopped turning the rake. The warranty was one month away from expiring. The grate appeared to be slightly (1/16”) buckled and the lower rake dragged on it unlike the rest of the grate. After discussing the symptoms with your technician Jim Weaver, he agreed the motor was broken. Ignoring what I had said about the grate and with out any evidence, he said, “ These motors don’t just brake. You must have put something in the toilet to cause the motor to brake.” He accused me of voiding the warranty and said you’ll have to pay for a new motor.” He implied, that it looks suspicious that it broke down one month before your warranty expires.” When I questioned how he could conclude all of this with out even seeing the unit he replied, “Others have done this. I see it all the time.”
Even though the Deluxe Biolet toilet was still under warranty, I had no choice but to pay for another motor. And so on Sept 20th 2007, I paid $109 for the motor and $21 for the shipping. If you cared about the inconvenience your put your customers through (with out use of a toilet), you would overnight the motor. If you did not really care, USPS priority would have cost under $9 and it would have arrived 3 days later. But if you wanted to make your customers miserable and agitated, you would charge them $21 for shipping and 7 days later they would still have not received the motor. The later is what Mr. Weaver has chosen for me. Your technician would not even respond to my email when I asked how and when it was shipped.
Mr. Weaver advised me that for the most part he had concluded that I voided the warranty but he would reverse the charges for the motor, if, when I send him the old motor, he concludes that it is not my fault. He has already made up his mind. Why should I waste my time and money on shipping just to be further subject to his accusatory treatment?
Am I guilty for what others may or may not have done? This manner of treatment is degrading and insulting. Does your technician treat all of your customers this way or just the ones with Hispanic names? I am a rural homebuilder and I make recommendations to my clients all the time for various products. What do you think I will have to say to my customers about Biolet? You get an idea of what I will say from the forwarded copies of the letters I will send to the Headquarters and local stores of Home Depot, Ace and the BBB about your customer service and warranty violation.
Each time I bring a problem to Mr. Weaver, he has left me with the distinct impression that he has gone out of his way to make my experience with him as inconvenient as he can get away with. My only experience with this uncalled for harassment has been from a racist or a mentally disturbed person
My only relief from this abusive experience from Biolet is the fact that I will have no expectations from Biolet in a month when my warranty runs out. However, I have an idle web site, which I will dedicate to Biolet by posting this letter and invite any other similar comments so to warn others of what kind of an experience to expect from Biolet.
You offer of a composting recipe to your customers and then accuse them of violating their warranty for using it. This is enough to initiate a class action suit against you.
Unless I hear something positive from you very soon, I’ll mail the letters to the mentioned retailers and more. I will seek out blogs and forums where I will submit comments about Biolet, advising others about your service. And I will start a web page disclosing your unethical practices.
Jerry Gomez (Biolet never replied to my letter.....however....)
I just got a reply to this posting from customer Service at Biolet. Thanks for proving my point Mr Wagner....Caution! He uses the F word...)
Mr wagners reply....... (Honest!)
Why would you even throw the race card into your argument. Is it because you know you don't have a valid point or shot in hell and the race card is all you know how to play. Grow up, get a life, and accept responsibility when something breaks and you have to fix it. The world is not out to get you, you are not a victim, and nobody feels sorry for you. Boo Hoo Tear, Tissue. Cry me a river, build a bridge, and get over it.
My reply: You have a point. This probably has nothing to do with Race or bigotry. You most probably treat all Biolets customers this way.
It is obvious you are a "mentally disturbed person"! Thanks for clearing that up.
Edited by iamjerry - Sun, 01 Feb 2009 23:57:54 GMT
Edited by iamjerry - Mon, 02 Feb 2009 00:01:23 GMT
** edited for profanity
Edited by stins - Wed, 04 Feb 2009 01:58:44 GMT