Pros: worked for 3 years before failing, quiet
Cons: no parts available, horrendous customer service, failed at 3 years old
My 3 year old Ultra 105 just catastrophically failed after three years in service, with a cracked heat exchanger. Weil-McLain does not have the part anywhere, including at their facility, so now I am stuck with no heat and no hot water in the middle of a Minnesota winter for 6+ days while I wait for their factory to MAKE the part and then ship it to me at my expense. And If I'm lucky, I might get reimbursed the ~$2000 part under warranty.
Getting anyone at Weil-McLain to return a phone call or provide assistance with expediting this repair has been impossible, even though there are two of this same model boiler at their distributor here in Minnesota that they could have swapped for ours or gotten the part from. Needless to say, this is extremely frustrating for a product that was sold to me as high-end from a supposedly reputable, American company. And what good is a 15 year warranty when it's impossible to get any service? This is seriously one of the single most dismal, disgusting customer service events I've ever experienced. Buying a product from this company was a HUGE MISTAKE, and I certainly hope this is the last of the issues with this boiler during it's lifespan. Needless to say, I would never consider buying another Weil-McLain product, ever.