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WaterFurnace ES036 ES Split Series Dual-Capacity Heat Pump Reviews

Positive Reviews

D2003

Fairly Satisfied - Didn't last long.

Posted

Cons: Freon Loop Seal Failed, Ground Loop Water Pump Failed, Compressor Failed.

I have had a WaterFurnace ES036 Heat Pump installed since August of 2004.  I have had a few problems with the system in the past.  One problem existed as a result of  maintenance.  Apparently when a Tech was checking the freon loop pressure a pin hole was created by the probe in the rubber gasket.  As a result, over three months, the system lost freon thus causing the system to operate inefficiently.  The unit was just over 1 year old. Another issue the Water Pump was found bad and replaced.   Most notable though, the unit's Compressor went bad.  This is a recent development which left me with two options.  Either replace the Compressor or replace the Heat Pump with a new Heat Pump.  Both...
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Negative Reviews

Sunny

Waterfurnace

Posted

Pros: Environmentaly friendly

Cons: Failed Unit

I am extremely disappointed in Waterfurnace! I have had this unit for 4 years and have had nothing but problems. Approximately, 6 months after the unit was installed repair service was required. On average, the unit is repaired twice a year. Despite my calls to Waterfurnace, who claim to have a great customer service department, I am left with an inadequate product. As I read in a previous review, I too, am given the option of replacing the compressor at a cost of 800.00 or replacing the unit for 3400.00 I find this unacceptable! What-ever happened to standing by your products? I will not buy another Waterfurnance product again.
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