Pros: quality product
Cons: zero to no customer service
I was originally contacted by EcoCanteen and sent a sample of the product. The price point was outstanding and their company materials were well thought out. I had no problem with the company and blogged about them until I received SEVERAL complaints.
There is a great deal of confusion as to the cost. The shipping and handling makes the "deal" of 9.99 equivalent to the price of any other bottle of similar quality therefore negating the amazing price. They also have a default option that sends not one but two bottles each with separate shipping costs.
Additionally when you try to contact the company to resolve the issues there is no follow up. I have removed any mention of the product from my blog and I apologized to those who were defrauded by this company. Sadly I am sent many products and items and asked to "review" them so my experience is different than the other consumer and until I am advised I assume they are a legitimate company.
This is not my experience with Eco Canteen at this point. They are to be avoided at all costs. The people at Kleen Kanteen have been most accommodating to those who gave me information and made up for the frustrations my readers experienced with this company.