Eco Canteen

Posted

Pros: quality product

Cons: zero to no customer service

I was originally contacted by EcoCanteen and sent a sample of the product.  The price point was outstanding and their company materials were well thought out.   I had no problem with the company and blogged about them until I received SEVERAL complaints. 

 

There is a great deal of confusion as to the cost.  The shipping and handling makes the "deal" of 9.99 equivalent to the price of any other bottle of similar quality therefore negating the amazing price.  They also have a default option that sends not one but two bottles each with separate shipping costs.

 

Additionally when you try to contact the company to resolve the issues there is no follow up.  I have removed any mention of the product from my blog and I apologized to those who were defrauded by this company. Sadly I am sent many products and items and asked to "review" them so my experience is different than the other consumer and until I am advised I assume they are a legitimate company.

 

This is not my experience with Eco Canteen at this point.  They are to be avoided at all costs.  The people at Kleen Kanteen have been most accommodating to those who gave me information and made up for the frustrations my readers experienced with this company.

Posted

Pros: nice design

Cons: Never saw the total, until I submitted the payment.

Advertising on Tennis channel is a scam.....Never saw the total, until I submitted the payment...

Company sends the Packing slip...not the Invoice....soooo I do not know what the company charges..

 

Six items were sent to me in a simple large yellow envelope:2 canteens, 2 insulated totes (advertised for free), 1 never spill pull top and 1 insert....... I was charged SIX TIMES the shipping cost...as each individual item was sent separately....total was $66

 

I called customer service ....and got this answer:Regardless of the fact that everything was sent as one package..the company charges shipping cost for each and every item in the package  (as each one was sent separately...)...and she claims it was clearly said on TV...on their site...and when you order over the phone as I did...May be it was indeed said..but that is the SCAM....the way how it was said...soooo you can't assume that one shipping order will be charged 6X the shipping cost...

 

Do not purchase from this company if you have moral principles!!! Get similar canteens from COSTCO..... $20 for a package of 2 bottles....and you will avoid to be insulted by " ECO canteen"

 

Lubi

Posted

Pros: Holds plenty, doesn't flavor water, large opening

Cons: Bit pricey on s&h

They got me on the S&H, but most of that got reimbursed by FreeShipping.com. The basic price of 9.99 for one was GREAT, but I got 2 and with the 2 koozies & shipping it was  $38.82. I DO LOVE the design and quality of the bottles. The opening is about the size of a champagn flute, so easy to drink, fill, or add ice. I keep one filled in the fridge a all times - as I drain one, I re-fill and exchange it with the cold one. The "loose" threading on bottle and cap is very easy to twist open & closed and easier to clean than the tightly threaded bottles I first bought. The "wetsuit" koozie is great to keep my fingers warm, and to carry the bottle around my waist when on long walks. I like the hollow cap because it can be used for rationing out the  water a little at a time. I liked them so much I ordered a bigger one (40 OZ) for refills while out & about and two smaller ones (12 OZ) designed the same way - one for my Mom, who doesn't drink as much water as I, and one for my husband's lunch.

Posted

Pros: Nothing

Cons: They are tricky when you place order

Be very careful when ordering one or several of these.  I ordered just ONE kids 12 oz canteen for $8.95 and I didn't check anything else. They automatically added a kid's tote (which was supposedly free) but the final bill was over $18 at the end and there is no way to cancel the order as the final price will not show until after all your credit card info goes in. To make it worse, they keep asking if you would like to upgrade for additional $8 or $7 dollars for a steel cap (it comes with plastic) or a pop up top...all additional charges.  The whole purpose of buying this is to avoid plastic and use steel, but how can they be so shifty as to ask us to "upgrade" for an additional $9 for a steel cap??  Big con-artists if you ask me.

Posted

Pros: None

Cons: It's not what it seems

These guys are scam artists! $9.99 turned into over $40 but only after I added my credit card and clicked the purchase button then the recipt read $42 instead of $9.99 + shipping! Customer service was rude and I had to wait a day to cancel the order. Don't buy from them!

Posted
What is with the chick filling the canteen with water from a plastic pitcher after the big deal they make on plastic chemical leaching? I own the things and they are not worth the money.

Posted

Cons: Customer Service Nightmare!!!

Purchaed three Eco Canteen's and was asked to upgrade to Deluxe canteen with stainless steel cap.  Don't even believe I selected this but this is what the final order read. Also paid shipping and handeling on each item despite receiving one package.  Also charged $4.95 s/h for each FREE tote bag.  WHY?  Couldn't not get a person on the phone.  When you ask questions they don't want to answer on the Customer Service Chat they disconnect you.  Despite my order being incorrect they will only take back the item charging you a 15% restocking fee and you still have to re-ship the items back to them.  Company has been labeled a scam and I agree.  Stay away from this purchase!  

Posted

Pros: Happy with product.

Cons: Bad customer relations.

I ordered an adult size canteen with an adult size tote. The adult size canteen I received but I got a child size tote. I ordered this quite a while ago to make sure that I got it on time to give as a present. Tried to contact cs by email  with no luck. Buyer be ware. Product is only as good as their service.

Posted

Pros: nice product

Cons: shady business practices

Ya know, if they priced it 5 bucks more and gave you free shipping I think they would probably sell more product.  They probably have some sales and marketing guru advising them on their price point and how they need to keep it undet 10 bucks and how they can make up the profits by nailing the customers on the shipping costs.  Just because they put it in the fine print doesn't make it right.  I get a sense that the company is better then this and is just getting some bad advise.  dump your sales and marketing gurus and raise your prices a bit and I bet your business will proper.  just my two cents

Posted

 

Hi this is EcoCanteen. It is discouraging to see such a negative comment from a customer, but we are here to resolve the issues.

As noted on the website, and TV commercial, we advertise the product as $9.99 each plus p/h.

The bottom of www.EcoCanteen.com has 'Offer Detail' information that outlines the product costs, as well as the processing and handling costs associated with the Adult Bottles, Kids Bottles and Insulated Totes. So the customer should be fully aware of the total cost of their order when they click the 'Click Here' button to place their order. The costs are also clearly stated during our automated telephone ordering system prior to a customer providing us with their

A link to our Customer Service page is found at the bottom of www.EcoCanteen.com, and links them to www.EcoCanteenCustomerService.com. We urge every customer who has an issue to take advantage of this website. Here we have a LiveChat feature where customers can chat over an online interface with a customer service representative, read about our Frequently Asked Questions, send us their questions, concerns & information in an email submission form, or call our toll free customer service number.

We apologize if there is any confusion on our products or their pricing and we welcome any other customer needing help to reach us at www.EcoCanteenCustomerService.com and we will be glad work with them on their order.
Eco Canteen
Description:

Eco Canteen™ - Kick The Plastic Habit. Plastic Bottles Could Threaten Your Family's Health. > The Eco Canteen™ Is The Safe & Convenient Way To Carry Water Wherever You Go > Made Of Lightweight, High Quality Food Grade Stainless Steel > Save Your Family Hundreds Of Dollars Each Year > Fits In Your Car's Cup Holder > Wide Opening Fits Ice Cubes > Dishwasher Safe Product Includes: 26 Oz. Adult Size Eco Canteen™ OR 16 Oz. Kids Size Eco Canteen™, each with an insulated tote.

Details:
DetailValue
Additional Features
TypeStainless steel
Bottle Size(s)
Release Date
Models:
Model Name/TypeMPNEAN/UPC

Related Media/Links:

Eco Canteen Infomercial

 

 

Eco Canteen FAQ from EcoCanteen.com:

  1. How much water does my Adult size Eco Canteen hold?
    26 oz. / 750ml
     
  2. How much water does my Kids size Eco Canteen hold?
    12 oz. / 350ml
     
  3. Does the Eco Canteen have an inner liner?
    No, the Eco Canteen is made of food-grade stainless steel and does not require an inner liner like aluminum bottles.
     
  4. What is the plastic top made out of?
    PP#5 - polypropylene plastic - it has been shown to be the safest, non-leaching plastic available.
     
  5. How should I wash my Eco Canteen?
    We recommend washing your Eco Canteen by hand with warm, soapy water. It is also fine to place it in the bottom rack of the dishwasher. We recommend the top to always be hand washed.
     

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