Review on:
Value
Style and Comfort
Performance
Fuel Efficiency
Product Eco-Score
Company Eco-Score
WolfgangNoack’s Rating
Purchase Date: November 2008
Purchase Price: $10,950.00
I first came across the Tiger GPR-S on my search for a electric motorcycle online , the bike looked appealing and the specs seemed very interesting , just what I was looking for .
However due to the hefty sticker price I decided to fly across the Country to see the product for myself.
I contacted the people at Electric Motorsport Inc. prior to my trip and let them know , what day I was arriving , that I was interested in purchasing one of their bikes but that I wanted to test drive it first before committing to a $ 10'950.-- dollar purchase .
My first experience was already worry some. I showed up at their offices and there was no one there . Everything was locked , no one answered the phones and it seemed to be virtually impossible to figure out when their actual hours of operations seemed to be .
With the help of the alarm company I was able to get a hold of Todd Anderson the office manager , who after I waited for almost 2 hours , finally showed up .
I did get to test drive the bike and was very pleased with the performance as well as it's appearance .
Against my better judgement , I went ahead and gave them a deposit and ordered my Tiger GPR-S.
It took nearly 6 months until my bike was delivered , it finally showed up in March - 2009 .
The first thing I came to notice when unpacking my new bike was the large amount of assembly that had to be done and the absence of proper assembly instructions. However between what i was given and 3 to 4 phone calls to Electric Motorsport Inc. , I was able to get it assembled . After I got my tags and insurance I took it for the first ride , which was everything I had expected and I was quiet excited and satisfied .
However after my third ride I noticed all of a sudden a loss of power and range . The condition started getting worse and it got to the point , where the bike started to jerk and accelerate very hesitantly .
I got on the phone with Todd Anderson from Electric Motorsport Inc.. We first went through a slew of possible ,simple trouble shooting procedures , like loose battery wires and connectors etc., after all that failed to resolve the Issue , Todd Anderson mentioned he and one of their technicians would come to Florida and solve my issues with the bike.
That never happened , then I was told , that they had assigned a Golf cart repair company to trouble shoot my bike.
That also never happened . I ended up fining someone with the technical know how to perform the trouble shooting procedure Electric Motorsports Inc. recomended.The technician spend over 6 hours on the phone with Electric Motorsports Inc. , tech support staff , without success .
From the day I first encountered the problem with my bike , 4 months had gone by . I had spend over
$ 10'000.-- on a bike that did not work and Electric Motorsport Inc. did not seem to take it very serious and pay much attention to it.
Finally Todd Anderson from Electric Motorsports Inc.told me to crate up the bike and to return it for repair . I followed his instructions , disassembled the bike the same way it was and crated it up for shipping .
Once ready for transport I called Todd Anderson from Electric Motorsports Inc. and told him that he could advise his shipping company to pick up the crate , he then called me back the next day and advised me , that it was my responsibility to pay for the shipping cost to return a product that never worked .
I was quiet upset but felt myself cornered and ended up footing the bill.
To make a story short Electric Motorsports Inc.has had my bike and my money since July 2009 and refuses to refund my money and ignore any communication.
Now I have to sue Electric Motorsports Inc.to recuperate my hard earned money and with this story you can pretty much form your own opinion.
Their offices are mostly unoccupied and it is extremely difficult to make any contact with anyone in charge .
The owner Todd Collins appears to be very elusive and disconnected from his business and seems to have no interest in providing any kind of customer support and satisfaction.
My advise : STAY AWAY FROM THESE PEOPLE - THEY ARE IRRESPONSIBLE AND WITHOUT INTEGRITY !
Comments (0)