Pros: Great Service
I purchased the 1000 model in 2000. It stopped working 8 years later. We took it in to the authorized service center and they overhauled it for free. There had been a recall on that model. They installed a new charger and a new deck and effectively upgraded it to the 1200 model. I bought new batteries (recycling the old ones) and a new blade and it now runs like new.
Electric mowers are nice, no gas, no oil, no maintenance, quieter, cleaner... They are great.